Multi tool use

Clash Royale CLAN TAG

Sales Force live agent status

I have implemented agent live availability according to documentation. Problem is according to documentation it would land in OnResult method but every time response is landed in OnCompleted method, where I am unable to retrieve agent status from async variable.
Please Guide me if I am missing something or how to get live agent availability from OnCompleted.

My code (called within HomeFragment)

private void setupChatButton() {
try {


// Build a configuration object
ChatConfiguration chatConfiguration =
new ChatConfiguration.Builder(ORG_ID, BUTTON_ID,
DEPLOYMENT_ID, LIVE_AGENT_POD)
.build();


// Create an agent availability client
AgentAvailabilityClient client = ChatCore.configureAgentAvailability(chatConfiguration);

// Check agent availability
client.check().onResult((async, state) -> {

switch (state.getStatus()) {
case AgentsAvailable: {
// Toast.makeText(context, "Available Chat", Toast.LENGTH_LONG).show();
isAgentAvailable = true;
fabChat.setBackgroundTintList(ContextCompat.getColorStateList(context, R.color.colorAccent));
break;
}
case NoAgentsAvailable: {
// Toast.makeText(context, "NOAGENTS Chat", Toast.LENGTH_LONG).show();
isAgentAvailable = false;
fabChat.setBackgroundTintList(ContextCompat.getColorStateList(context, R.color.grey));
break;
}
case Unknown: {
// Toast.makeText(context, "UNKNOWN Chat", Toast.LENGTH_LONG).show();
isAgentAvailable = false;
fabChat.setBackgroundTintList(ContextCompat.getColorStateList(context, R.color.grey));
break;
}
}
})
.onComplete(async -> {
Log.e("Home Fragment ", "Chat Call completed");
if (async.isComplete()) {
isAgentAvailable = true;
fabChat.setBackgroundTintList(ContextCompat.getColorStateList(context, R.color.colorAccent));
} else {
isAgentAvailable = false;
fabChat.setBackgroundTintList(ContextCompat.getColorStateList(context, R.color.grey));
}
// Toast.makeText(context, "Chat Completed!", Toast.LENGTH_LONG).show();
});

} catch (Exception e) {
Log.e(getContext().getClass().getSimpleName(), e.getMessage());
}


Looking for an answer drawing from credible and/or official sources.

Please provide a working solution to problem

1 Answer
1

So turns out I was missing some dependencies in my gradle files, also the update library versions require you to use minSDK 21 where I was using minSDK 19.

Following are the dependencies needed to support chat and preChat features:

implementation 'com.salesforce.service:chat-ui:3.1.0'
implementation 'com.salesforce.service:chat-core:3.1.0'


Apparently there are no references to it in official documentation.

Reference Agent

Reference Chat

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